Keep Your Customers Connected, Supported, and Satisfied

Why UNO for Tech Support?

Leverage the power of nearshore technical support with cutting-edge technology,
skilled bilingual agents, and proven methodologies that deliver exceptional results.

• Skilled Bilingual Agents with Technical Aptitude

  Our teams are trained in level 1 to level 3 technical support, product troubleshooting and CRM ticketing.

• Location Advantage

  Based in the Dominican Republic, UNO offers proximity to the U.S., with aligned time zones and cultural affinity that accelerates team integration.

• Faster Resolution at Lower Cost

  Reduce costs without compromising service quality. Our agents blend tech savviness with customer-first communication, delivering optimal first-contact resolution.

• Innovative Call Infrastructure

  UNO provides an advanced and cost-efficient call infrastructure that leverages data-driven IVR enhancements, optional AI agents, and human agents equipped with AI Agent Assist technology.

• AI-Driven Analytics, Real-Time Dashboards, and Feedback

  UNO leverages integrated AI QA modules that deliver detailed insights into call trends, flag abnormal scenarios, monitor agent performance, and identify areas of opportunity.

• Power BI Integration

  UNO integrates Power BI to centralize reports, dashboards, and data analytics for advanced, purpose-driven insights. This framework modernizes data management and enables proactive decision-making.

• CCaaS Flexibility and Seamless CRM Integration

  UNO provides a robust Contact Center as a Service (CCaaS) platform and can easily integrate with any CRM or client-preferred system.

• Workforce Management Support

  UNO's Workforce Management (WFM) team provides dedicated support for internal scheduling, forecasting, and staff planning to ensure optimal coverage and balanced workloads.