Retail & E-commerce
Call Center Services
Elevate Your Customers' Shopping Experience
With Retail & E-commerce Call Center Services From UNO
Why Choose a Nearshore Call Center?
Our nearshore call center is staffed with top-tier talent who receive rigorous training to deliver excellent customer service.
UNO is proud to partner with you and help you reach your goals with our affordable, scalable, and reliable retail and e-commerce BPO services.
Top-tier talent with rigorous training
Our nearshore call center is staffed with top-tier talent who receive rigorous training to deliver excellent customer service.
Convenient Dominican Republic location
UNO is conveniently located in the Dominican Republic, minimizing time zone differences and making it easy to communicate with clients or collaborate during regular business hours.
Best of both worlds - quality and cost
With UNO, you'll get the best of both worlds; support from bilingual, culturally aligned agents at significantly lower costs than U.S.-based teams.
Industries We Support
Our retail and e-commerce BPO services cater to a wide range of industries, providing specialized support tailored to your sector's unique needs.
Subscription Services & Direct-to-Consumer
Fashion & Apparel
Pet Supplies & Services
Home Goods & Furniture
Consumer Electronics & Smart Devices
E-commerce & Online Retail
Luxury Retail & Lifestyle Brands
Home Improvement & Renovation Services
Beauty & Personal Care
Brick-and-Mortar Retail Support
What UNO Offers
Comprehensive retail and e-commerce support services designed to elevate your customer experience and drive business growth.
Handling customer inquiries (inbound)
Professional customer service for all inbound support needs
Outbound call campaigns and lead generation
Proactive outbound campaigns to drive sales and generate leads
Email, chat, and omnichannel support
Multi-channel customer communication across all platforms
Order processing and brand loyalty management
Complete order management and customer loyalty programs
Backoffice operations
Data entry, catalog updates, and administrative support
Key Benefits & ROI
Experience measurable improvements in efficiency, cost savings, and customer satisfaction with our proven retail BPO solutions.
Fast ramp-up times
Quick deployment with minimal setup time for immediate results
Reduced workforce costs
Significant cost savings compared to in-house operations
High ROI and flexible agent hours
Measurable return on investment with flexible scheduling options
Transparent, all-inclusive pricing
Clear pricing structure with no hidden costs or surprises
Return on Investment
Average ROI within first 6 months
Our clients typically see significant returns through reduced operational costs, improved customer satisfaction, and increased sales conversions.
Proven Results
Real performance metrics from our retail and e-commerce partnerships, showcasing the tangible impact of our services.
Customer Satisfaction
Order Processing Time
Sales Conversion Rate
Premium Results
What Our Clients Say
Real testimonials from retail and e-commerce businesses that have transformed their customer service with UNO.
"UNO's bilingual agents transformed our customer service. The cultural alignment with our diverse customer base resulted in a 40% increase in customer satisfaction and significantly improved brand loyalty."
Anamika
"The scalability UNO provides is incredible. During our peak holiday season, they seamlessly scaled up our support team by 250% without any drop in quality. Our order processing time improved by 80%."
Monica
"Working with UNO has been a game-changer for our beauty brand. Their omnichannel support and transparent pricing helped us reduce operational costs by 50% while improving customer experience across all touchpoints."
Ana
Frequently Asked Questions
Find answers to common questions about retail and e-commerce call center services.
Need quick answers?
Explore our comprehensive FAQ section dedicated to retail and e-commerce support services. Learn about integration capabilities, training processes, cost models, and more.
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Ready to Transform Your Retail Customer Experience?
Let's discuss how UNO can help scale your retail operations with our proven nearshore solutions.