Pricing

Pricing that fits your need.

Up to 60% cost reduction versus U.S.-based agents, without paying for more team than your program actually needs.

Every engagement starts with an assessment of your interaction types, volumes, and complexity, so we can recommend the right mix of automation and live agents, rather than sell you a package. What you see below are the three models we build from. Most programs end up blended; a few don't. Either way, you'll know which one fits before you sign anything.

Live Agent TeamsTraditional Call Center Services
Hybrid ModelBlended, scoped to your mix
AI AutomationLowest cost floor

No setup fees: Nothing to pay before your program starts
Billed monthly: One predictable invoice cycle
Only hours worked: Productive agent hours only — no admin overhead billed

Comparison

Three models, side by side.

	Offshore Agents	AI Automation	Hybrid Model
Best For	Consistent live human coverage across voice & chat	High-volume, repetitive interactions	Most operations — the mix your assessment recommends
How It's Priced	All-inclusive rate, scoped to skill level, coverage hours, and volume. No setup fees — billed monthly for hours worked.	Priced per resolved interaction, not per seat.	Blended rate from your automation-to-live mix. Live-agent portion: no setup fees, billed monthly for hours worked.
What's Included	Bilingual live agents, recruiting, training, QA, and reporting — one governance standard.	Strategic implementation, controlled testing, operational oversight, human escalation for complex cases.	Automation for repetitive volume, live agents for exceptions.
Cost Position	Below traditional live-agent rates	Below live-agent rate — lower cost floor than staffing	Scoped to your volume and mix
Delivery	Dominican Republic, South Africa, and Philippines hubs	Voice and chat automation	Combined offshore + automation delivery

Live Support · Voice & Chat, across three delivery hubs

Model 01

Offshore Agents

Live Support · Voice & Chat

Bilingual live agents across our Dominican Republic, South Africa, and Philippines delivery hubs — fully managed under a single operating standard, no matter which hub they sit in. Pricing is all-inclusive: recruiting, training, quality assurance, and reporting are built into the rate, not billed separately. Your rate scales with the skill level, coverage hours, and volume your program actually needs.

All-inclusive pricing — below live-agent market rates
Rate scoped to your specific volume, skill requirements, and coverage hours
No setup fees — billed monthly, based only on hours each agent worked
Same governance, training, and QA standard across every delivery hub

Priced per resolved interaction, the lowest cost floor of the three models

Model 02

AI Automation

Below live-agent rate, priced per outcome.

Voice and chat automation deployed with strategic implementation, controlled testing, and ongoing operational oversight — not a bot dropped into your queue and left alone. You're priced per resolved interaction, not per seat, which gives automation a lower cost floor than staffing a team. Human escalation stays in the loop for anything the automation shouldn't handle alone.

Priced per resolved interaction, not per seat
Deployed with controlled testing and operational oversight, not "set and forget"
Human escalation built in for complex cases
Lower cost than traditional call center staffing

The mix most assessments recommend

Model 03

Hybrid Model

AI + Human Teams, scoped to your volume.

For most operations, this is where the assessment leads. Automation handles the repetitive, high-volume interactions; live agents handle the exceptions that need judgment. Your rate is a blend built from the actual mix your workflows call for, determined by assessment first, not assumed in advance.

Blended rate built from your specific automation and live-agent mix
Automation absorbs high-volume repetitive work; agents focus on exceptions
Live-agent portion: no setup fees, billed monthly for hours worked
Mix is recommended after a workflow assessment — not sold as a fixed package

The Process

We assess before we quote.

01
Assessment
We review your interaction types, volumes, and complexity before recommending anything.
02
Recommendation
You get a proposed mix of offshore agents, automation, or both — matched to what your operation actually needs.
03
Scoped Engagement
Pricing is built around that mix and volume, with a test period and no penalty for canceling if it's not the right fit.

FAQ

Common billing questions.

In what areas will I save by outsourcing with UNO?: Cost savings come from reduced recruitment, training, payroll, office space, and infrastructure expenses — all the overhead of building and running a team in-house.
Is there a minimum commitment or headcount?: UNO offers flexible models. Some campaigns may require a small team minimum, but we support pilot programs and the ability to scale as needed.
Will I be charged for admin support like supervisors, managers, WFM, or QA?: No. UNO uses an all-inclusive pricing model, your invoice only includes productive agent hours.
Can we scale up or down based on seasonal spikes or promotional periods?: Yes. UNO supports agile scaling for events like seasonal promotions or holiday sales, with short lead times.
Are there any setup fees, and how does billing work?: There are no setup fees. Billing is monthly, and for Offshore Agents and the live-agent portion of a Hybrid engagement, you're only charged for the hours each agent actually worked — consistent with our all-inclusive model, where the invoice reflects productive agent hours only. AI Automation is billed per resolved interaction rather than by the hour.
What if it doesn't work out?: Every engagement starts with a test period, with no penalty for canceling the contract. We're confident our performance will meet your needs, and we'd rather you find that out early than be locked into something that isn't working.

Ready to see what your program would actually cost?

Pricing starts with understanding your operation, not a rate card. Let's assess your interaction types and volume, and build a quote around what you actually need.

Request a Custom Quote