Frequently Asked Questions

Yes. UNO creates tailor-made solutions aligned with your operations, whether it's order processing, CRM systems, or customer service workflows. Our implementation team works closely with your stakeholders to ensure seamless adaptation.

Absolutely. UNO has experience integrating with a variety of systems commonly used across industries. Our tech team will coordinate with your IT staff to ensure smooth system compatibility and data flow.

Yes. UNO provides AI-powered solutions for real-time agent assist, sentiment analysis, customer behavior tracking, and reporting dashboards, all designed to improve service efficiency and quality.

Yes. We co-develop training materials with your subject matter experts to ensure agents understand your brand voice, policies, and procedures.

With over 20 years of experience in the BPO industry, UNO offers up to 60% cost savings, bilingual agents, and strong cultural alignment with U.S. customers.

Our agents are fluent in English and Spanish. We can tailor staffing to match the language requirements of your customer base.

Yes. Our agents are trained in customer experience, product support, and service techniques specific to the U.S. market.

Cost savings come from reduced recruitment, training, payroll, office costs, and infrastructure expenses.

No. UNO uses an all-inclusive pricing model—your invoice only includes productive agent hours.

UNO offers flexible models. Some campaigns may require a small team minimum, but we support pilot programs and scaling as needed.

Yes. UNO supports agile scaling for events like seasonal promotions or holiday sales with short lead times.