About United Nearshore Operations

Your nearshore extension, built for excellence.

UNO bridges exceptional service delivery with cost-effective solutions — bringing timezone alignment, cultural fluency, and enterprise-grade infrastructure to every client partnership.

20+
Years in Business
800+
Employees
760+
Workstations
12.5 yrs
Avg. Client Tenure
  1. 1986

    D'Clase Corporation founded

    Began as an apparel manufacturer, later growing into a 23-company group with 17,000+ employees across the Dominican Republic.

  2. 2004

    UNO opens its doors

    Founded as a privately held Panamanian company, beginning two decades of steady, deliberate growth.

  3. Today

    760+ workstations, 800+ employees

    The leading call center and BPO provider in the Dominican Republic — and a key player across the CALA region.

Our Story

Two decades of steady growth, built on institutional depth.

While UNO operates as a fully independent company, our roots trace back to our corporate parent, D'Clase Corporation — giving us institutional depth few competitors can match, with sister companies spanning telecommunications, transportation, financial services, healthcare, manufacturing, and TV media.

Our agents bring deep cultural understanding, both domestic and international, resulting in clear communication even for the most complex products, services, and support solutions — currently across Spanish, English, and French.

What Drives Us

Mission, approach, people, culture.

  • Mission

    The seamless extension

    To be the seamless extension of our clients' teams — delivering premium customer experiences through bilingual talent, operational rigor, and a culture built on excellence.

  • Approach

    20+ years, customized

    We pair two decades of industry expertise with customized solutions and innovative delivery, building relationships that last an average of 12.5 years.

  • People

    800+ professionals

    Delivering multilingual support in English, Spanish, and French — trained, coached, and retained with industry-leading practices.

  • Culture

    Customer-first, always

    Collaboration, continuous learning, and a customer-first mindset define how we work — success measured by our clients' outcomes.

"A cooperative initiative focused on enhancing community development and social welfare — improving the living conditions of vulnerable populations across the region."

Part of D'Clase Corporation

Institutional backing, community roots.

Led by José Clase, D'Clase Corporation's work has reached thousands of beneficiaries directly, contributing to the social fabric of Santiago de los Caballeros — creating pathways for sustainable development and improved educational outcomes for children and families in vulnerable situations.

UNO is a proud member of this larger corporate family, which includes leading companies in financial services, travel and hospitality, apparel, and healthcare — giving UNO unmatched operational depth.

23 companies · 17,000+ employees · Est. 1986

Strategic Location

Why Santiago, Dominican Republic.

Our main location is Santiago de los Caballeros — the second-largest city in the DR, offering a rare combination of talent, cost, and access.

  • 50K+

    Major Education Hub

    Home to top universities including PUCMM and UTESA — a continuous pipeline of skilled graduates.

  • 1.2M

    Metro Population

    A large, young, educated workforce and a strong BPO talent base, second only to Santo Domingo.

  • Lower Congestion

    Shorter commutes than Santo Domingo mean better punctuality, morale, and employee retention.

  • Cibao Int'l Airport

    Direct flights to major U.S. cities make client visits and operational oversight fast and easy.

Global delivery flexibility under proven governance — additional offshore options in Cape Town, South Africa and the Philippines.

Ready to build your nearshore team?

Let's talk about how UNO can become the seamless extension of your team.

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