At UNO we understand the enormous value of keeping your customers satisfied, support your brand, and exceed the expectations on every contact.

We offer multiple languages: English, Spanish, French and Creole

Customer care: We focus on building an emotional connection with your customers. Our customer service specialists will delight your customers on each and every contact. We have been providing such services since 2004. We continually enhance our processes to meet the changing environments of today’s customers. Our Fortune 100 and 500 clients, as well as our small to medium clients have each received PCI embedded fully customized solutions. In today’s marketplace there is no one solution fits all approach. At UNO will listen to you, collaborate and design the best solution for your business.

Inbound Sales: When outsourcing your inbound sales, you don’t need an operational business partner that only answer customer service calls; you also need an experienced specialist who knows how to convert calls into sales, by handling objections in timely manner, building rapport, improving the customer´s experience and converting into a qualified sale. We have over 20 years of converting contacts into verified sales, for the Travel industry, Insurance, financial institutions, telecommunications and retail clients.

Customer Retention: At UNO we focus on the ability of retaining consumers, by developing high levels of rapport, educating the client on the benefits of the product, and changing customer´s negative perspective to a positive one.

Appointment settings: Understanding the clients need to set up an appointment most likely, related to the health industry is important. At UNO, we integrate with your current system and route your inbound calls to our phone bank and schedule your client’s appointment.

Order taking: We understand that contact call volumes change seasonally, whether voice, chat or email. It is important to collect your customer’s information quickly and fulfill their order. Our internally developed Credit card capture application can be deployed, if requested, into our solution offering. We understand that’s not relevant to all clients. Our PCI validated process also adds additional level of security. We have scaled from 60 to over 240 core agents for our retail clients during high season periods and maintain high CSAT results.

Tech support: Providing IT support and exceeding callers/ clients expectations can be challenging. Our highly skilled team of technicians can assist your customers at any level with their needs, bringing to the table a solution to their problem every step of the way. Our IT support specialists have provided IT support for over 18 years. Not just simple problem triage, but highly skilled support level 1 to level 5 for over 2 million calls a year. Our specialists are trained to assist clients at every competency level, showing patience, empathy and most importantly, a resolution.

Outbound campaigns can be some of the most complicated and challenging tasks to any vendor, however, at UNO call center we bring our experience, highly trained agents, and a strong management core to help you succeed in this business vertical.

Outbound Telemarketing: When cold calling potential clients, it’s essential to grab their attention right from the beginning of the call, answer their concerns and objections in a timely professional manner, return to the point of interruption and close. With our proven track record of success and our 20 years’ experience you can´t go wrong. We seamlessly integrate with your current system and close as many prospects as possible.

We provide a range of support services, including data entry, audits services, Chat, email, IVR support, software development and maintenance, and external quality assurance. Our commitment ensures quality, accuracy, and efficiency.

Data Entry: Data entry can be sometimes tiring, and time-consuming. UNO call center can increment the efficiency by inserting the data into your database accurately and promptly. We also offer the option to host your data on our secure PCI segregated servers as well as a customer access portal so you can see it at any time. No project is too small or too big.

UNO call center´s chat and email support services operates 24/7. We manage over 100.000 emails and 80,000 chats monthly. We support the following verticals, and not limited to technical support, airline and financial institutions rewards programs, retail, external audits, healthcare, telecommunications, and travel rewards. We can customize the right solution for your business

Chats and Emails: We have been providing email and chat support for over 18 years. No matter your need we’re available to help. Whether you want to use scripted or free-form responses, we’ll make sure your customers get the assistance they need. Managing over 180,000 chat and email interactions per month, we will delight your customers on each and every interaction.

There’s increasing demand for software services due to increasing customer expectations. Our in-house team can assist you in developing and maintaining your next project, big or small, we have the talent.

Our Software development services include

Applications Development and maintenance at very competitive rates

Reporting

IVR Credit Card Capture application

Web design

Database development and support

IT/UNO Applications details:

NS Timer & VNC Remote, provides:

UNO Messenger, internal chat platform to ensure proper level of information security.

UNO screen recording: based on VNC original application.

UNO IVR for credit card registration / transaction management

UNO connectivity Management reports