Our services

Inbound Voice

At UNO we understand the enormous value of keeping your customers satisfied, support your brand, and exceed the expectations on every contact.

Outbound Voice

Outbound campaigns can be some of the most complicated and challenging tasks to any vendor, however, at UNO call center we bring our experience, highly trained agents, and a strong management core to help you succeed in this business vertical.

Back-Office

We provide a range of support services, including data entry, audits services, Chat, email, IVR support, software development and maintenance, and external 3rd party quality assurance. Our commitment ensures quality, accuracy, and efficiency.

Multi-channel

UNO call center´s chat, email, text, offloads the responsibility of dealing with the demands and challenges brought by today´s new era.


IT Outsourcing services

There’s increasing demand for software services due to increasing customer expectations. Our in-house team can assist you in developing and maintaining your next project, big or small, we have the talent.

The Leadership team

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Stuart Cranston

Chief Executive Officer (CEO)

Stuart Cranston is the CEO for United Nearshore Operations, UNO. A 28 year veteran in a diverse mix of the Information Technologies and Telecommunications based industries.

Vittorio Dall Omo

Chief Financial Officer (CFO)

Dall Omo started his career in telecommunications in January 1986 at Codetel (GTE subsidiary in DR).

Eddyth Duran

Human Resources Director

Durán has a major in Organizational Psychology from PUCMM graduated CUM LAUDE in 2006. She is also certified in Organizational Development by Competencies from the Martha Alles organization.

Felianthony Quezada

Operations Director

Felianthony Quezada began his journey within the call center industry back in 2001 as a mean to fund for his college education coursing Architecture.

Aristomelia Sosa

IT Hardware & Infrastructure Manager

Aristomelia is a graduate of PUCMM with a degree in Telematics Engineering, and is currently pursuing a Master's Degree in IT Strategic Management.

Elvin Tineo

Senior Operations Manager

Elvin Tineo started working at UNO while still attending college 13 years ago; upon graduating as an industrial engineer he had the option to choose the manufacturing field to develop his professional skills.

Latest Events


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Avaya ENGAGE conference

AVAYA Engage brings together seasoned leaders for four days of non-stop learning and networking, sharing their experience and insights. This event feeds on history and case studies. In addition, additional knowledge is acquired from industry experts that helps us get the most value from your solutions. Likewise, current business challenges are addressed through round tables, practical workshops and personalized support by AVAYA personnel. — and… Read More

Enterprise

Employee of the year 2020

A well-known phrase affirms that "next to the excellence, comes the recognition" and United Nearshore Operations is a faithful believer of this, reason why they celebrated their ninth Employee of the Year ceremony award. Employees who maintained high levels of performance and were key pieces in the fulfillment of the objectives set by the organization throughout 2018 were recognized. — and… Read More

Our Clients Love Us

We have worked with UNO for over 8 years and have always enjoyed their transparency and communication when it comes to resources and our relationship. If there are ever any issues, their managers are competent to handle them swiftly and effectively. With UNO I know that my customers are being treated as they deserve – with compassion and care.

Ser Cliente de United Nearshore Operations (UNO) es una gran garantía de servicio excepcional combinado con un gran personal humano que juntos formamos una gran familia. Wind como cliente se siente confiado y respaldado en trabajar de la mano con ustedes ya que a lo largo de los años de relación comercial hemos construido una sólida alianza la cual se traduce a la satisfacción de nuestros usuarios finales. Características que nos hacen sentirnos a gusto en trabajar en conjunto con ustedes son el personal humano, la tecnología de punta, los altos estándares de calidad, su cercanía y apertura.