Healthcare FAQ

Yes, UNO designs tailor-made solutions aligned with your specific workflows, EMR/EHR, or CRM systems. Our implementation team collaborates closely with your internal stakeholders to ensure seamless integration.

Yes. UNO has experience working with multiple systems and will coordinate technical integration with your IT team to guarantee compatibility and performance.

Yes. We provide AI-powered tools for real-time agent assist, call analytics, and performance tracking. These enhance quality, compliance, and customer experience.

Yes. Our training team works with your subject matter experts to co-create learning modules tailored to your processes and expectations.

UNO offers up to 60% cost reduction while maintaining high service standards. Benefits include a skilled bilingual workforce, industry-specialized staff, cultural alignment with the U.S., and the convenience of a similar time zone.

We provide support in English and Spanish. All our healthcare agents are fluent in English and familiar with U.S. healthcare language and etiquette.

Yes. Our agents are fully immersed in U.S. culture and undergo specialized training in medical terminology and patient engagement.

You'll save on recruitment, payroll taxes, hourly wages, training, office space, utilities, compliance overhead, and administrative support.

No. UNO operates under all-inclusive pricing. You're only invoiced for productive agent hours, there are no hidden costs for support infrastructure.

UNO offers flexible models. While there may be a minimum headcount for certain services, we're open to pilot programs and scalable engagements.

Yes. We support seasonal scalability and have the infrastructure to ramp resources up or down with minimal notice.

Yes. UNO is fully HIPAA compliant and follows rigorous protocols to protect patient health information.

We operate within a secure infrastructure with access controls, encryption, and continuous compliance monitoring. Our internal audit and compliance teams ensure strict adherence to industry standards.

Yes. All agents undergo mandatory training on HIPAA, data protection, and patient privacy policies as part of onboarding and ongoing compliance refreshers.

Yes. UNO is PCI DSS Level 1 certified and undergoes annual external audits to maintain compliance. We can tailor secure solutions for clients handling payment processing or sensitive financial data.

We assign a dedicated project manager to lead the onboarding process. Our team may visit your U.S. site for knowledge transfer, cultural alignment, and training development. We typically complete onboarding within 1 to 2 weeks, but can adapt to any specific timeline based on your needs.

Typical launches range from 2 to 4 weeks, depending on complexity, integrations, and training requirements.

Yes. Each client is assigned a dedicated success team, including operations leadership, quality assurance, and client support.

Through structured QA programs, regular call calibrations, and agent coaching. Our agents are trained in empathy, active listening, and compliance-based communication.

We use robust QA scorecards, live monitoring, AI-driven analysis tools, and weekly performance reviews to ensure service excellence.

Yes. Clients have access to performance dashboards, recorded calls, and can participate in live listening sessions upon request.

Yes. Our healthcare division provides specialized training in clinical terminology, patient-facing communication, and healthcare compliance.

Yes. We welcome pilot programs that demonstrate value before full-scale rollouts. This approach lets you evaluate quality and scalability.

Yes. Upon request, we can provide client references from the healthcare sector to validate our performance, reliability, and experience.