Elevate YourCustomer Experiencewith UNO
United Nearshore Operations delivers world-class call center services with cutting-edge technology, skilled professionals, and unmatched dedication to your success.
About UNO
United Nearshore Operations (UNO) is a premier call center and business process outsourcing company that bridges the gap between exceptional service delivery and cost-effective solutions.
With our strategic nearshore location, we provide seamless communication, cultural alignment, and timezone advantages that make us the perfect extension of your team.
Strategic nearshore location for optimal timezone alignment
Bilingual and multicultural team of professionals
Cutting-edge technology and security infrastructure
Our Services
Comprehensive call center and BPO solutions tailored to meet your unique business needs
Customer Support
Exceptional 24/7 customer service with multilingual support agents trained to handle complex inquiries with empathy and efficiency.
Technical Support
Specialized technical assistance with certified professionals capable of resolving complex IT issues and providing expert guidance.
Sales & Lead Generation
Strategic outbound campaigns and inbound sales support designed to maximize conversion rates and drive revenue growth.
Back Office Support
Comprehensive administrative and operational support services to streamline your business processes and improve efficiency.
Chat & Email Support
Real-time chat support and comprehensive email management to ensure consistent communication across all channels.
Appointment Setting
Professional appointment scheduling and calendar management services to optimize your business operations and client interactions.
Industries We Serve
UNO is proud to offer call center and back-office services for a diverse range of industries, leveraging the use of advanced technology, voice, chat, email, and text channels.
Consumer Electronics / Products
Financial Services
Hardware / Software
Health and Life Insurance
Travel and Hospitality
Telecommunications
Home Services
Ecommerce
Retail
Utilities
Why Choose UNO?
Experience the nearshore advantage with our proven track record of delivering exceptional results
Cost Effective
Reduce operational costs by up to 60% while maintaining premium service quality through our nearshore advantage.
Data Security
Enterprise-grade security protocols and compliance with international standards to protect your sensitive information.
Scalable Solutions
Flexible service models that grow with your business needs, from startup to enterprise level operations.
Quality Assurance
Rigorous quality monitoring and continuous improvement processes ensure consistent service excellence.
Advanced Technology
State-of-the-art infrastructure and AI-powered tools to deliver superior customer experiences.
Expert Team
Highly trained, bilingual professionals with extensive experience in customer service and technical support.
Certified & Compliant
Your data security and privacy are our top priorities. We maintain the highest industry standards and certifications.
PCI DSS Level 1
Version 3.2.1 Recertification, guaranteeing the confidentiality and security of payment card data.
We were the first and one of few companies in the Dominican Republic with this certification.
Audited and recertified annually since 2011 by external parties.
HIPAA Compliant
Healthcare Practice Standards ensuring protection of sensitive patient health information.
Our healthcare call center operations maintain strict PHI confidentiality and privacy protocols.
Specialized training and secure handling procedures for medical information processing.
Industry Recognition
Our commitment to excellence has earned us recognition from leading industry organizations and publications worldwide.
Best Companies to Work For
Dominican Republic
In July of 2022, UNO was honored to be featured as one of the "Best Companies to Work for in the Dominican Republic" by Mercado Magazine, a distinguished local publication. UNO was named for its thriving culture and employee benefits.
Best Outsourced Category
IQPC Honorable Mention
UNO was awarded with a Honorable Mention in the "Best Outsourced Category" by the prestigious International Quality and Productivity Center (IQPC) organization at the Call Center Week Awards event in Las Vegas.
Customer Commitment
PACE CXE Awards Winner
UNO has been announced as the winner of the award for Customer Commitment in the inaugural year of the National Customer Service Week PACE CXE Awards designed to recognize the best and the brightest in the customer engagement industry.
OA500 Global Ranking
#250 Worldwide
From over 2,300 analyzed firms, UNO Call Center has been recognized as one of the top in the industry, positioned at number 250 globally, based on a wide range of publicly available metadata points. The OA500 is an objective index of the global business process outsourcing industry and its participants. This ranking is a testament to the hard work of UNO, and is based on 18 months of rigorous research using a thorough objective scoring methodology.
Proven excellence in customer service, workplace culture, and industry leadership since 2011
What Our Clients Say
Discover why leading companies trust UNO for their call center and BPO needs
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Send us a Message
Get in Touch
Ready to elevate your customer experience? Our team is here to help you find the perfect solution for your business needs.
Call Us
(829) 947 8866 / (877) 245 5525
Available 24/7 for urgent inquiries
Visit Us
Avenue Gregorio Luperon km 6 1/2 Gurabo, Zona franca D'Clase, Nave 11, Dominican Republic
Serving clients across North America
Why Contact UNO?
- Free consultation and project assessment
- Custom solution tailored to your needs
- Rapid deployment and setup
- Dedicated account management