Is a global Business Process Outsourcing (BPO) and Call Center service provider headquartered in Santiago, Dominican Republic. We have been operating since 2004. Establishing our value proposition not as a service provider but rather as a client´s partner. Committed to operational excellence and offering our partners customized solutions designed with their requirements in mind, UNO offers an innovative delivery approach, a strong design, implementation, and management team as well as continuous process improvements utilizing industry benchmarks and advancements. We strongly believe in customer satisfaction, out of the box thinking and open model solutions.
UNO’s
“People-First”
Culture
UNO’s low attrition rate underscores the level of workforce satisfaction amongst staff members. While most contact centers struggle with a revolving door of qualified agents, the culture at UNO is quite different. Many agents have been with UNO for a decade or more.
Hear What Our
Employees Say...
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Right after I graduated from high school, my first job was at a call center. My mom even had to sign the contract because I was still a minor. I was so scared, working on a second language, that I wasn't even fully fluent, with so many experienced people on this field and with another sense of culture, it was a paramount stage of my personal and professional life. Ever since, I have made of this a career that has satisfactorily fulfilled my life in every sense. From meeting people that have become part of my family, to helping others, co-workers and end users, to have a better day, a better work experience. I work everyday on finding ways to love what I do, that's the assurance I will do a great job and at the same time, it will allow me to help and support my colleagues, to love what they do too.
UNO is a great place to grow and develop professionally and personally. In the company I had worked as Accounts Receivable, Project Coordinator and Financial Analyst. I appreciate the opportunity that UNO has given to me and the experience acquired in different job positions that I have assumed. I currently enjoy the challenge of working as accounting manager and I feel so glad to be part of the UNO crew and my coworkers.
My experience at UNO has been one of great growth. This company has given me the opportunity to develop professionally, since I started as an intern, then I worked at Helpdesk where I was able to solve frequent problems in the company's different projects, and finally I reached my current position as a Systems Administrator. In this position, I continue to expand my knowledge in server management and the recording system.
This company has been my home, being in it is a matter of privilege for me, every day it inspires me to do my job well with responsibility, honesty, integrity and professionalism. The trust and respect that we have built are the reflection of a solid and successful working relationship. I feel lucky to be able to count on my company and continue achieving success every day.
It's unbelievable how much I've learned and grown within this company. When I started as a representative four years and nine months ago, in which (position) I only spent seven months, I would've never imagined all those changes would happen. I was promoted from a bilingual representative to Quality Analyst, and then to Operations Supervisor.
Community
Restoration
With strong roots in the local community, UNO also offers social programs that facilitate local communit improvement projects. These initiatives have included river clean-up operations and the refurbishment of public spaces.
FonClas
FonClas operates as an in-house financial facilitator for employees, offering loan opportunities at competitively lower interest rates than traditional domestic financial establishments. This unique service ensures swift disbursement and manageable weekly repayments via paycheck deductions. In addition, FonClas extends the option for employees to establish internal savings accounts, facilitating automatic weekly deposits directly from their paychecks. This system incentivizes saving money optimizing and promoting their financial stability.
- ·Day care
- ·Regular free health checks on site
- ·Motivational activities
- ·Environmental social work
- ·Free eye test and subsidized eyewear
- ·Career Development
- ·Recognition and rewards
EMPLOYEES
EMPLOYEES
EMPLOYEES
EMPLOYEES
Career
Development
UNO's career development department is extensive. Using a wide selection of testing and skill development modalities, it serves to enhance the skillset of our agents by incentivizing their career growth with internal promotions. Additionally, we invite specialists from various disciplines as guest speakers who focus on mental health, and personal improvement outside of the workplace.
BENEFITS
BENEFITS
BENEFITS
BENEFITS
About us
Our Company
Company´s overview
United Nearshore Operations (UNO) is a global BPO and Call Center provider with our headquarters located in Santiago, Dominican Republic. UNO Corporate Parent, D'Clase Corporation launched the call center operations in 2004.
Vision
Be the number one supplier in the Dominican Republic of outsourcing services for international markets, creating a positive impact on the social dynamics. To open new opportunities and synergies in the structure of employment and the economic growth of the country. To become a preferred business partner rather than a supplier for our clients, providing added value.
Mission
Achieve or exceed in a consistent manner the levels of service agreed with our clients, taking as reference the leading industrial organizations. Provide our employees and associates a safe, free environment. Deliver the economic profit expected from our shareholders and maintain a high degree of confidence with them and with our associates. Create new opportunities of work and development for the population in the surrounding areas, with or without experience, but with customer service skills.
Values
* Integrity
* Active participation
* Teamwork
* Mutual Respect
* Excellent customer service
* Responsibility
* Innovation
