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“We first partnered with UNO before our busy holiday season, and they were able to quickly help us provide great seamless customer service to our customers.   Today, UNO provides a dedicated customer service team to augment our internal operations and scales up our support during the Holiday season.  We take customer service very seriously and UNO has been a great partner to us.  UNO is very data and process driven and has been able to scale easily when we need them to.  Our partnership with UNO continues to grow based on the success and strong management team and the quality of UNO’s agents”.

  • Jon Kosoff
    Vice President of eCommerce & CRM,
    Hot Topic and Torrid Retail Stores
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Certifications & Best Practices

UNO is a global Business Process Outsourcing (BPO) and Call Center service provider headquartered in Santiago, Dominican Republic. We have been operating in Santiago for over 10 years. UNO has established its value proposition not as a service provider but rather as a client partner. Committed to operational excellence and offering our partners customized solutions designed with their requirements in mind, UNO offers an innovative delivery approach, a strong design, implementation and management team as well as continuous process improvements utilizing industry benchmarks and advancements.

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